When you make a purchase from, Louise Roe Aps offers a 14-day money-back guarantee from the day of delivery. Please note that we do not cover shipping costs, additional duties, or taxes associated with returning the item. If you wish to request a refund, you must contact us within the 14-day period and return the product in perfect condition. Shipping and handling costs are at your expense and risk. We will not provide compensation for products lost or damaged during return shipping to Louise Roe Aps. Refunds will be issued to the credit card used for the original purchase within 14 business days after receiving the returned item.

Faulty products purchased from our webshop can be replaced or refunded within 14 days of delivery. Please ensure to return the items to the following address:

Louise Roe Aps
Vognmagergade 9,
1120 Copenhagen K

For further assistance or inquiries, you can reach us at +45 3535 0110 or


Louise Roe Aps operates in accordance with Danish guidelines and laws provided by Forbrugerstyrelsen. This means that you have the right to file a complaint about any product deficiencies that occur within 24 months after purchase. Please note that this provision does not cover defects, damages, or wear caused by misuse, lack of maintenance, or normal wear.

For complaints, defects, or missed deliveries, please contact us at Please be aware that Louise Roe Aps does not cover the shipping costs associated with a complaint.